Refund Policy

1. Overview

This Refund Policy explains when and how you can request a refund for an Admio Pro subscription. By purchasing a subscription, you agree to this policy together with our Terms of Service. Pro subscriptions are sold and processed by our Merchant of Record, Dodo Payments, which acts as the seller of record. Admio does not process payments directly, and all refunds are issued through Dodo Payments.

2. Free Trial & Free Plan

Admio offers a free plan so you can evaluate the Service before paying. We strongly encourage you to use the free plan to confirm Admio meets your needs before upgrading to Pro. No payment is required for the free plan, and therefore no refund applies to it.

3. 7-Day Money-Back Guarantee

If you are not satisfied with Admio Pro, you may request a full refund within 7 days of your initial purchase, provided you have not made substantial use of paid features. "Substantial use" includes, for example, generating full roadmaps, running multiple AI essay reviews, or otherwise consuming a significant portion of your monthly Pro allowances. This guarantee applies only to your first purchase, not to subsequent renewals.

4. Renewals

Admio Pro is billed on a recurring monthly basis unless you cancel. Renewal charges are generally non-refundable. To avoid being charged for the next billing cycle, cancel your subscription before your renewal date, and you will keep Pro access until the end of the period you already paid for. If a renewal was charged due to a genuine error (for example, a failure to process a timely cancellation on our side), contact us and we will make it right.

5. Eligible Circumstances

We will consider refunds outside the 7-day window in cases such as:

• Duplicate or accidental charges for the same subscription period
• You were charged after a valid, timely cancellation
• A sustained technical fault on our side that prevented you from using paid features
• Unauthorized use of your payment method (subject to verification)

6. Non-Refundable Situations

Refunds are generally not available where:

• The 7-day money-back window has passed
• You have substantially used Pro features during the billing period
• You are dissatisfied with college admissions outcomes or AI-generated guidance, which are informational and not guaranteed
• Your account was suspended or terminated for violating our Terms of Service
• The request relates to a partial, unused portion of an active billing period (we do not prorate)

7. How to Request a Refund

To request a refund, email support@admio.io from the email address associated with your account. Please include your account email, the approximate date of the charge, and the reason for your request. Submitting from your account email helps us verify the request and respond faster.

8. Processing Time

We aim to review refund requests within 5 business days. Approved refunds are processed by Dodo Payments and issued to your original payment method. The time for funds to appear depends on your bank or payment provider and is outside our control, and it typically takes an additional 5–14 business days. Refunds are made in the original currency of the transaction; we are not responsible for any exchange-rate differences or fees applied by your bank or card issuer.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes apply to purchases made after the updated policy is posted. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Questions about this Refund Policy? Reach us at support@admio.io.